Support

Help & Support

Find quick answers for Agents, daily rewards, withdrawals, and access. If you’re stuck, contact our support team and we’ll help you get back on track.

Last updated: March 10, 2026 Keep your login code private Typical replies within 24h
Fast help checklist Most issues are solved by these steps.
  • Refresh the Mini App & try again.
  • Confirm you’re using the same Telegram account.
  • Check the FAQ section below for your issue.
  • Contact support with your User ID and screenshot.
Contact support View FAQ

Quick guidance

Common topics users ask about — with the shortest path to a fix.

Withdrawals pending Pending withdrawals may require network confirmations or a review window. If it’s been unusually long, share your User ID and withdrawal reference.
Can’t access the Mini App Make sure you opened the Mini App from the official bot link and are logged into the correct Telegram account.
Missing rewards Rewards can be time-based. Refresh the app and verify your Agent status (active, expired, or paused).
Security warning Support will never ask for your Telegram login code, seed phrase, or private keys. Report imposters immediately.

This page is designed to match the same clean “legal-style” layout you see on Terms and Privacy, but tailored for day-to-day support. Use the sections below to self-serve first, then reach out if you still need help.

1. Getting started

  • Open from the official Telegram bot
    Always launch the Mini App via the official bot link to avoid phishing or outdated links.
  • Refresh if the UI looks stuck
    Close and reopen the Mini App. If needed, clear Telegram cache and try again.
  • Keep your account consistent
    Rewards and purchases are tied to your Telegram account. Switching accounts can look like “missing data”.

2. Agents & rewards

  • Where do rewards come from?
    Rewards are generated by your active Agents according to the platform’s mechanics and schedule shown in-app.
  • Agent shows “inactive”
    Confirm the Agent is not expired and that any required conditions (timers, cooldowns, or tasks) are met.
  • Daily reward did not update
    Try a refresh. If the timer has passed and it still hasn’t updated, contact support with a screenshot of your dashboard.

3. Withdrawals

  • Status meanings
    Pending = queued/review/confirmations. Completed = sent/processed. Rejected = failed checks or invalid details.
  • How long does it take?
    Timing varies by network, confirmation requirements, and internal checks. If you believe yours is delayed, include your withdrawal reference.
  • Wrong address / details
    If an entry is incorrect, contact support immediately. Some withdrawals cannot be reversed once processed.

4. Troubleshooting

  • Page not loading / blank screen
    Refresh the Mini App, check your connection, and try from Telegram Desktop vs Mobile to isolate the issue.
  • Buttons don’t respond
    Close and reopen the Mini App. If you use Telegram’s in-app browser, updating Telegram can fix UI quirks.
  • Seeing a 404
    Use the bottom navigation and ensure the link points to /help. If you still see a 404, send a screenshot and the URL.

5. Security

Important: Support will never ask for your Telegram login code, seed phrase, private key, or to “verify” by sending funds. If someone asks — it’s a scam.

  • Verify official channels
    Only trust links shared inside the Mini App or official bot. Report fake accounts claiming to be support.
  • Keep screenshots tidy
    When sharing screenshots, avoid exposing sensitive info. Your User ID is usually enough for lookup.

6. FAQ

Where do I find my User ID? It’s typically shown in your profile or account area.

Open the Mini App, go to your account/profile page, and look for User ID. If you can’t find it, send a screenshot of your profile screen to support.

Why is my reward lower today? It can change based on Agent status or timing.

Check that your Agent is active and not expired. Also confirm you’re viewing the correct period (daily vs total). If it still looks wrong, send your dashboard screenshot plus your User ID.

My withdrawal says “completed” but I didn’t receive it Double-check the destination and confirmations.

Confirm the destination address/wallet is correct and check for network confirmations on the relevant explorer. If you still can’t locate it, share your withdrawal reference and destination details (redact where appropriate).

Someone is impersonating support Report and block immediately.

Do not send any codes or funds. Block the account and message official support with screenshots of the impersonator.

7. Contact support

When contacting support, include: User ID, what happened, when it happened, and a screenshot. This helps resolve your issue faster.